Our hours and services have changed.

We are open for Grab & Go service and Curbside Pickup Monday-Friday, 12 p.m. to 6 p.m. and Saturday 12 p.m. to 4 p.m. Click here for all the details.

Join Camp Hiawatha Summer Reading

Your Library & COVID-19

Updated July 6, 2020

your library & covid-19

Beginning Monday, July 6, the Library building will be open to the public, with some changes to our hours of service, services available, and safety considerations. We have missed seeing you, and thank you for your patience and support during this time.

Carol Stream Public Library puts the safety of our patrons and staff above all. Our plan is to gradually restore services to prevent the Library from becoming a place where illness spreads. After we reopen, we'll continue to follow guidance and guidelines from the governor’s office, public health officials and library associations in deciding how to proceed during these unprecedented times. Check back for more information regarding service changes.

Please review the information available below regarding changes to our hours of service, safety guidelines, services available and more. All information listed is subject to change without notice. 


All the details:

Library Service Hours

Visiting the Library During COVID-19

Curbside Pickup

How do I return items?

Are Library materials safe to use?

Is summer reading still happening?

How can I use the Library from home?

How can I protect myself and others from COVID-19?


Library Hours

Grab & Go Service: 

  • Monday-Friday, 12 p.m. to 6 p.m. 
  • Saturday, 12 p.m. to 4 p.m.

Curbside PIckup Service:

  • Monday-Friday, 12 p.m. to 6 p.m. 
  • Saturday, 12 p.m. to 4 p.m.

Senior/High Risk Grab & Go Hours:

  • Monday, Wednesday, Friday: 10 a.m. to 12 p.m.


Library Reopening Guidelines

Beginning Monday, July 6, the Library will be open for Grab & Go service Monday-Friday 12 p.m. to 6 p.m. and Saturday 12 p.m. to 4 p.m. with the following conditions: 

  • Ages 16+ will be allowed inside. 
  • Up to 35 patrons at a time are permitted in the building. 
  • All visitors must wear a mask and use hand sanitizer before entering. 
  • If you cannot wear a mask, please arrange for curbside pickup and ask about our online resources. 
  • A Carol Stream Public Library resident account is required to check out materials.
  • No food or drink is permitted in the Library. 
  • In-person services are limited to browsing materials and using the copier, scanner, and printer in the Business Center. Computers are not available at this time.
  • If you have something to print, the document can be emailed to You will be notified when your printed document(s) are available for curbside pickup. 
  • Senior/High Risk hours are Monday, Wednesday, and Friday from 10 a.m. to 12 p.m.  

For everyone’s safety: 

  • Staff will be cleaning surfaces and touchpoints regularly throughout the building. 
  • Meeting rooms, study rooms, and seating areas are not in use at this time. 
  • Floors and bookshelves will be marked with directions to help patrons observe social distancing. 
  • Returned materials are quarantined for three days before being checked in. 
  • We are not currently accepting donations. 

If you answer YES to any of the questions below, please do not come into the Library building.

  1. Do you have a fever (temperature over 100.3 degrees F) without having taken any fever reducing medications?
  2. Have you experienced any two or more of the following symptoms over the past seven days?
    • Cough
    • Shortness of Breath
    • Chills
    • Muscle Pain/Aches
    • Sore Throat
    • New Loss of Smell or Taste
    • Headache
  3. Have you experienced any gastrointestinal symptoms such as nausea/vomiting, diarrhea, loss of appetite?
  4. Have you recently (in the past 14 days) been in close contact with anyone who has exhibited any of the above symptoms? (Close contact means within less than six feet for a prolonged period of time).
  5. Have you recently (in the past 14 days) been in close contact with someone who has tested positive for COVID-19 or been advised to self-isolate by a medical professional due to COVID-19 reasons?
  6. Have you recently (in the past 14 days) travelled internationally?


Curbside Pickup

Curbside Pickup service is here to stay. You can request physical items like books and DVDs, plus Binge Boxes, Take & Make kits, and your own documents that you send to us to be printed. Click here to learn how to request items for curbside pickup.


How do I return items?

Please return Library materials that you have at home. Our drive-up return box is open 24/7.  

When library materials are returned, they will be placed in quarantine for three days. This means that after you return an item, it will be at least three days before it is checked in. The item will display on your account as checked out. Don’t worry about your item becoming overdue during this time. We are accounting for quarantine time in our system, and you will not be charged a fine if you returned the item on time.


Are Library materials safe to use?

When library materials are returned, they will be placed in quarantine for three days. (Research is still being conducted on the length of time that the COVID-19 virus can live on surfaces such as plastic and paper, but the latest guidance from the Institute of Museum and Library Services recommends a three day quarantine. As more research becomes available, we may reconsider our procedures.)

Keeping materials in quarantine is more effective than any kind of chemical, heat, or light disinfectant. No cleaning process can disinfect every page of a book, and many such treatments will damage the materials. Quarantine protects the materials and kills the virus. Please do not attempt to heat, bleach, spray, or otherwise sanitize your library materials. 

Library staff have gone through extensive training on how to handle an item that has been placed on hold for curbside pickup. We are making every effort to keep any contact to a minimum, and the contact we do have to make will be using good hygiene and personal protective equipment such as masks and gloves. We are following strict safety protocols mandated by the state of Illinois as well as procedures recommended by other organizations.


Is summer reading still happening? 

Yes! Camp Hiawatha Summer Reading is happening now. Click here to find out how to participate.


How can I use the Library from home?

Attend an event:

We're hosting events online! Click here to view our upcoming events.

Use our online resources:

  • Access e-books and e-audiobooks through Overdrive. (To use this service on your mobile device, search your app store for Libby. You'll need your library card number to download books.)
  • Stream music and videos plus access e-books and digitial audiobooks through Hoopla. (We raised the maximum items per month during this time.)
  • Read all the latest current issues of your favorite magazines (over 2,900 of them!) with RB Digital.
  • Get your craft on by watching tutorials on Creativebug.
  • Learn new skills on everything from software to accounting to videography with

Just for kids:

Use our public Wi-Fi:

  • Our public WiFi is still active. Even though you can't come inside the building, you can potentially still access the network from the sidewalk out front. The front of the building is still a fire zone, so please don't park there even though we are closed.

Contact us:

  • Call us at 630-653-0755 and leave a voicemail. Messages will be checked daily during the week. We are accepting general questions though Chat and text services are available Monday - Friday 10 a.m. - 3 p.m. 


How can I protect myself and others from COVID-19?

  • Click here for Illinois Department of Health guidelines on what to do if you are feeling ill.
  • It is Illinois law to wear a mask face covering in public or when physical distancing is not possible.
  • Avoid contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your face, especially your eyes, nose, and mouth.
  • Cough and sneeze in the crook of your elbow, or a tissue, then throw that tissue in the trash and wash your hands for at least 20 seconds.
  • Clean and disinfect frequently touched objects and surfaces.